Tuesday, December 5, 2017

Chromebooks losing their network connections


UPDATE: At 3:30 pm EST Google shared via email that they have identified the root cause of the connectivity problem and have pushed a fix that they believe will resolve this issue for affected customers. 
Please note that in order to receive this fix, the student/staffer will have to manually connect their affected device to a network. Our department therefore counsels for those that cannot initially log in to the PCCSK12-Devices network to please connect and log in instead to the PCCSK12-Guest network. During the first minute of their successful log in the relevant policy setting will be updated and they can switch over to connect to the PCCSK12-Devices network. 

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Widespread reports have come in this afternoon both within the district and across the state that Chromebooks are either unable to connect to wireless networks or are dropping their connections.
** Google has confirmed that this is a Global issue and that they have engineering working on a solution. They could not provide a time frame for a fix.

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